Privacy Policy

What information we collect

We may collect the following types of personal information depending on how you interact with us:

• Identity information: your name, job title, organisation name and professional role.
• Contact details: email address, phone number and postal address.
• Website usage data: IP address, browser type, device information, cookies and pages visited.
• Service-related information: details necessary to provide, coordinate and administer our supervision, training and support services.
• Enquiry and correspondence records: information you provide when you contact us by phone, email or online form.

How we collect information

We collect personal information directly from you when you:

• Visit or interact with our website.
• Contact us by phone, email or through any form on our website.
• Register for or engage with our services.
• Subscribe to our newsletter or communications.
• Participate in any event, training or program we facilitate.

We may also collect limited technical data automatically through cookies and analytics tools when you use our website. See Section 5 for more detail.

Why we collect and use your information

We use your personal information to:

• Deliver, administer and improve our supervision, training and support services.
• Respond to enquiries and communicate with you about your engagement with Lerni.
• Send you relevant updates, resources or marketing communications where you have consented or where permitted by law. You may opt out at any time.
• Maintain the security and functionality of our website.
• Meet our legal, regulatory and professional obligations.
• Manage our business operations, including invoicing and records management.

We will not use your personal information for any purpose that is incompatible with the reason it was collected without first seeking your consent.

Disclosure of personal information

We may disclose your personal information to:

• Our employees, contractors and service providers who assist in delivering our services, on a need-to-know basis and subject to confidentiality obligations.
• Professional advisers such as lawyers, accountants and insurers.
• Regulatory bodies or law enforcement agencies where required or authorised by law.
• Third-party platforms and software tools we use to operate our services (such as scheduling, communication or payment platforms), each bound by their own privacy obligations.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Cookies and website analytics

Our website uses cookies and similar tracking technologies to help us understand how visitors use the site and to improve your experience. Cookies are small text files stored on your device.

We use cookies for:

• Website functionality, ensuring the site works correctly for you.
• Analytics, understanding which pages are visited and how users navigate the site (using tools such as Google Analytics).
• Marketing, where applicable, to understand the effectiveness of our communications.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some website functionality. Where required by law, we will seek your consent before placing non-essential cookies.

Cross-border disclosure

Some of the third-party platforms and service providers we use may store or process data outside Australia. Where your personal information is transferred overseas, we take reasonable steps to ensure those recipients handle it in a way that is consistent with the Australian Privacy Principles or equivalent protections under applicable law.

Security of your information

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

These measures include access controls, secure data storage and regular review of our information handling practices. Where a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with our obligations under the Notifiable Data Breaches scheme.

Your right to access and correct your information

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete or out of date.

To make a request, please contact us at hello@lerni.com.au. We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act. In some circumstances we may be unable to provide access, in which case we will explain why.

Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, we encourage you to contact us first so we can address your concern directly.

Please contact us at hello@lerni.com.au. We will acknowledge your complaint promptly and provide a substantive response within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be published on our website with a revised effective date. We encourage you to review this page periodically.

Continued use of our services following any update constitutes acceptance of the revised policy.